North Cumbria contract monitoring in 2018/19; returns due and general contracting information.

Pharmacies are reminded that under the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, the following items are required to be returned to NHS England, and should be submitted electronically by pharmacies to

South Cumbria please submit to – NHS England Lancashire


Annual Supporting Documents – 2018/2019 reporting

Can you please ensure that when returning the following documents that they contain your pharmacy name, ODS Code (pharmacy F’Code as used on FP34C), and/or your address so that we are able to identify you.

  • Pharmacy Clinical based Audit – this should be a summary of findings from your annual pharmacy audit completed during a period between 1 April 2018 and 31 March 2019.  This summary should include details of any implications that the audit may have had for the pharmacy.
  • Annual Complaints Report – returns should be made using the usual template, reporting any complaints received between 1 April 2018 and 31 March 2019.  Where this is a nil return, a submission is still needed however an email can be sent to this effect rather than completing the template.

These should be returned at the end of the 2018/19 financial year, no later than 31 May 2019.

 Please note that returns are currently being submitted for the current financial year 2017/18, as the deadline for this is not until 31 May 2018.

 Also to note, all pharmacies are required to have a patient and public involvement programme as detailed in the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, which includes;

Please note that NHS England, will not require evidence of this leaflet to be submitted, however pharmacies should ensure this is available within branch upon request

  • an approved patient satisfaction survey carried out annually, in an approved manner.  The results of the survey must be published via one or more of the following options:
  1. a) in the pharmacy, as a leaflet or poster;
  2. b) on the pharmacy’s website;
  3. c) on the pharmacy’s NHS Choices profile – please note this option is a requirement for Quality Payments.
2018/19 NHS England Audit

As you know there was no national audit set by NHS England in 2016/17 or 2017/18.  We will provide details of the 2018/19 audit as soon as this information is shared from the NHS England national team.

Quarterly Returns
  • MUR Data Returns
  • NMS Data Returns

These quarterly documents should be submitted using the Business Services Authority (BSA) online portal.  Instructions and links to the portal and online tool can be found on the following link:

 Any queries around submission of these documents should be directed to; or 0191 203 5050. DO NOT CONTACT NHS ENGLAND.  

These quarterly returns should be submitted 10 working days following quarter end. 

 For clarity the quarters run as follows;

  • Quarter 1 – April 2018 – June 2018
  • Quarter 2 – July 2018 – September 2018
  • Quarter 3 – October 2018 – December 2018
  • Quarter 4 – January 2019 – March 2019


Monthly Returns  Responsible Pharmacist Log (100 hour pharmacies only)

This monthly return should be submitted electronically by pharmacies to

 This monthly reporting template should be submitted 10 working days following month end.  Again, can you please ensure that your pharmacy name, ODS Code, and/or your address are recorded on the form in order for NHS England to identify you.

 Notice of Temporary Closures

NHS England appreciate that there may be occasions where you are unable to open in line with agreed opening hours for reasons beyond your control (such as utilities interruption, flooding or fire). In these circumstances the Terms of Service require that you notify us and use all reasonable endeavours to resume service provision as soon as is practicable. Closures should be notified within 24 hours to:


Conducting MURs off the Pharmacy Premises

Although the MUR service is designed to be provided in the pharmacy, it is possible to conduct MURs in other venues.  In order to do this, contractors can use the PREM2 application forms from the PSNC website to submit an application;

Please ensure a PREM2 application form is submitted prior to conducting the MUR.  Please note that before we can consider an application we must have received a copy of both your MUR and DBS Certificates.

Certificates of Conformity

Can Certificates of Conformity/specials, please be scanned and sent electronically to:

Please contact us if you require new templates for any reporting requirements.

A schedule has been included for reference that lists specific deadline dates for these returns.  Can you please ensure each of these are noted by your pharmacy, and returned within relevant time frames.

Failure to submit these documents in a timely manner may result in contract sanctions such as remedial notice or breach 

Bank Holidays

NHS England, require information with regard to your Bank Holiday Opening intentions, to ensure there is adequate pharmaceutical provision across North Cumbria and the North East.  The information you provide is utilised to assess any gaps in pharmaceutical provision, with a view to commissioning pharmacies to provide additional services where they may be limited. The accuracy and timeliness of this information is very important.  Can you please ensure that when requested, you provide accurate information with regards to your opening hours during bank holidays, as per requirement; NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013, 35 (1) (b) (i).

Finally, the following is general information based on a number of frequently asked questions that we receive.

Summary Care Records (SCR)

SCR is processed by NHS Digital.  All information and link to the process is here;


In order to obtain a shared pharmacy NHSMail account for the purpose of delivering NUMSAS please follow the link as follows;

NUMSAS toolkit is available 



Contract Monitoring Information  2018/19   Schedule of submission dates

 Below are the deadline dates for evidence which needs to be submitted to NHS England for contract monitoring 2018/19.

Please return the above information (electronically) within the relevant time frame to

To be completed by all pharmacies
Quarter 1 Quarter 2 Quarter 3 Quarter 4

Year End

MUR Data Returns

13/07/2018 12/10/2018 14/01/2019 12/04/2019  N/A
NMS Data Returns 13/07/2018 12/10/2018 14/01/2019 12/04/2019


Pharmacy Audit


National Audit

Annual Complaints Report


 Evidence does not need to be submitted to NHS England for the items below 

A practice leaflet containing approved particulars in respect of pharmacy premises

An approved patient satisfaction survey carried out annually, in an approved manner.

Pharmacies should ensure these are available on request and where applicable upload to NHS Choices.

To be completed by 100 hour pharmacies ONLY

Responsible Pharmacist Log

April Data


May Data


June Data


July Data


August Data


September Data


October Data


November Data


December Data


January Data


February Data


March Data


2018 CPAF Screening Questionnaire